Sitting doing my VAT return (oh happy day) and end of year receipt shuffling. I have two vans, nice little piles of receipts for servicing and repairs (and larger piles of fuel receipts) for each of them. But wait - no receipts for insurance for either of them.
Maybe they were emailed to me? - check through emails from bother brokers (Gladiator and Budget).... no.
Login to their respective sites where I can print out schedules and policy docs - no section for receipts and invoices.
Type questions in to FAQs 'invoice' and 'receipt' return no answers.
Phone and ask for a receipt and they seem to be surprised that I'm asking and actually had to ask why I might want one - put me on hold and then: "We don't send receipts, but we can write you a letter confirming payment"
I'm not mad am I? Vehicle insurance is a bona-fide, claimable business expense (isn't it - HMRC's site seems to suggest it is) surely all their customers would hope for/expect/ ask for a receipt?