Shibboleth did you tell them that you needed the items for the weekend? Sounds to me like they were out of stock but knew they’d get them in within 1 or 2 days and out to you as soon as they did, so didn’t bother to contact you to say there would be a delay.
All items were marked as in stock at the time of ordering. I ordered Tuesday morning so I would have expected any decent mail-order outfit to have been able to process the order and get it to me by the weekend – CRC and Wiggle are generally next day or within 2 days.
It’s not the end of the world, but it’s not a particularly good level of service in my experience. In future, my choice will be based on the fact that I ordered once and wasn’t impressed, whereas I’ve ordered hundreds of items from CRC over the years and ALWAYS been impressed.
In future, I’ll regard UK Bike Store in the same light as Ribble Cycles: OK if they have the item cheaper than anywhere else and I’m not in a hurry for it, otherwise I’ll avoid them due to not very good service.