Hi,
Has anyone had any experience of Tune's after sales service?
Asking because my dad has a set of Tune road wheels that he got second hand a couple of years ago and a few days ago this happened during a ride.

Should be a picture there I hope.
I believe the spokes are DT Swiss and the rim is too.
Anyway what would the best course of action for this? Send it back to the UK distributor or straight to Tune?
Any help much appreciated!
Thanks, Clwydrider JNR.

No experience with Tune but this is a common problem with radial spoking on lightweight hubs. So much so that Hope brought out a special Radial version on their hubs when they first came out and other companies stated no radial builds. Would prob go to distributor first rather than direct to Tune.

I have done exactly the same thing on a hope and an AC hub when radially built. Both were replaced.

SH? good luck. Might be worth checking if hub is warrantied for radial builds.