When I first got back into Cycling a few years back, I ordered something off them.
I hadn’t heard of them previous so just googled the item I wanted and they came back at the best price so I ordered.
Can’t remember exactly what it was I wanted, but it was something I needed rather than ” oh well it gets here when it gets here ” type scenario.
After a few days I got the, which I now know is standard, we haven’t got in stock E Mail so I rang them and they refunded more or less straight away to be fair.
What annoyed me was they left it a few days before letting me know, CRC, Wiggle etc have been out of stock and I’ve had the E Mail same or next day so I could arrange to get the item elsewhere.