Having left my Trek 9.9ssl in the shed after the last race of 2012, (National Marathon champs), I dug it out a few weeks ago to spring clean it ready for this year's season.
On doing so I found what I thought looked like a crack on the rear stay just above the disk brake mount. I took it back to the dealer and left it with them.
I've just had an SMS from them saying that they have received a new frame and built it up with my old bits and its ready for me to collect.
This is the second 9.9ssl, (Trek’s US built top of the line carbon hardtail), that I've snapped and the second time it’s taken less than two weeks for them to agree the claim and replace it. No emails exchanged, no raised voices, no internet threads threatening an online smear campaign, just good old fashioned service.
Thumbs up Trek.
Photos tomorrow when I collect it.