…for sorting out a new Spark carbon mainframe, under warranty due to peeling lacquer, in under a week.

That’s service 🙂

*insert obligatory good service would be not sending out sub-standard kit quote here*

The fact is things sometimes go wrong when you’re engaged in mass production. For me a crucial yardstick is how companies stand by their products when things do go wrong ie do they honour the warranty or do they just shrug shoulders/make it as awkward as possible to put in a warranty claim?

In this case Scott stood by their product and got it sorted fast with no fuss.