TNT for me.
We have coolboxes full of samples to collect from work. the lab arranges pickup by TNT. TNT turn up and say they cant pick up coolboxes as they are not in cardboard boxes. Their new packaging guidelines.
we had a similar conversation with the guy, who agreed to pick up that one time, but would have to see what the depot say, about a week ago. We had email confirmation from helpdesk that they could indeed pick up coolboxes, but no, the lab called TNT, and they said the driver wouldn’t pick them up.
We get the coolboxes delivered to our sites by TNT from the lab. Not in cardboard boxes.
the labs are no longer using TNT for pickups.