Recently one of my guides went back to Germany for an indefinate period. At about the same time, I got a CV from a guy who had been working for another biking company in the north but had been laid off as things were quiet. So after a week of riding with me I agreed to give him a trial period.
1st "solo" ride with clients he forgets to pack a pump and has a flat which delays the ride by 1.5 hours.
2nd ride with clients, he tried to extend the ride resulting in a 1 hour hike a bike for the clients. They were obviously not happy.
Then a couple of rides without problems.
Now today I get a call from a client asking how long it will be before he gets back to pick them up again?
I eventually get hold of him and he tells me that he made a wrong turn and ended up miles away from the intended finish point. He then had to call his girlfriend to come and meet him so that he could get a lift back to the minibus to go back and collect the clients. All this after I spent time riding the trails with him and even getting him a GPS with the routes on so that he was sure of his position whilst the routes are still new to him!
I don't think I can handle any more f***ups 
One bit of good news is that my original guide is back at the end of the month! Hurrah!! I think the problem may be solved.
Now as to the reference the other guiding company gave the current guy, I ought to sue them for industrial sabotage!!
And Relax....
