Thomson = Awesome

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  • Thomson = Awesome
  • jota180
    Member

    Awesome =

    Not awesome =

    Just a thought 🙂

    foxyrider
    Member

    jota – whats to say that stem has not been over torqued – the bolts look a bit dinted to me?

    jota180
    Member

    I think you may have missed my rather sarcastic point there foxy

    I’m having a dig about the word ‘awesome’

    Mr Woppit
    Member

    How’dyou manage that? I did exactly the same and had to buy a whole new headset!

    😡

    Jamie
    Member

    How’dyou manage that? I did exactly the same and had to buy a whole new headset!

    Did you tell them they were awesome?

    Mine cracked as well, no free replacement here, they just sent me a link to where I could buy a new one.

    cynic-al
    Member

    you cracked a face-plate and replaced it qwith a headset?

    That is awesome.

    choron
    Member

    You bought a new headset???

    I just asked nicely, and got a good response. As for the use of the word awesome, it’s relative to your other experiences of customer service (and hoe much you like volcanos).

    Edit: I cracked the body, not the faceplate. I asked if I could buy a new body and they replaced the whole thing FOC.

    Premier Icon Teetosugars
    Subscriber

    I just bought another one from Merlin last week- it came with 3mm bolts not the standard 4mm..

    I’m going to die, aren’t I?? 😥

    choron
    Member

    My new one has the smaller bolts, I think they’re there to stop idiots like me overtorquing them.

    foxyrider
    Member

    I think you may have missed my rather sarcastic point there foxy

    I’m having a dig about the word ‘awesome’

    Sorry LOL – long day 😉

    Premier Icon Kryton57
    Subscriber
    choron
    Member

    Feel I should just let you guys know of my recent experience with Thomson CS.

    Having cracked my 4 year old stem through sheer idiocy (overtorquing a steerer pinch bolt), thomson (via iRide) replaced it free of charge without proof of purchase. Awesome…

    Entonox
    Member

    My seatpost snapped after a few years of riding. They said it was because the bolts had been overtightened. Fair enough.

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