when talking process improvements with people I’ve met for 10 mins, how much can you save us – try so hard to say it depends how shit you are now
Hah. We did a lean processes thing back in the bank, one area after 6 months triumphantly declared that they’d saved X thousand pounds and reduced by Y FTEs, and were given gold stars. We said “Seriously? How did you have that much wastage, you must be shit. We haven’t made any signficant changes because this is lean stuff is all just common sense that any competent person would be doing already” and got told off for not making massive savings.
Ah, the banking industry, how I miss its cheeky foibles.