Cotswold were a one shop set up out of South Cerney when F&T sold mail order from a list and before the Internerd was even dreamt of. They then went retail and opened dozens of shops whilst everyone else concentrated on online. Hmm, high overhead/low margins/lots of competition.... What happens next...?
Cotswold were brilliant at selling 'real' outdoor gear as were F&T before all the lifestyle bolleaux took over. Then you could either buy mail order, waste time in mountainous areas shopping or go to Black's (which sold proper, real gear to proper, real climbers/mountaineers).
Now we have lots of choice but the quality/expertise seems to be all online. Just have a look in places like Keswick, only one proper gear shop left and all the others are lifestyle supermarkets selling tat and miniature carabiners <sigh>