Everyone having a go at the op …..
I think it’s more a case of trying to put the OP’s indignation into some sort of common-sense perspective considering the exceptional circumstances. Specially as he freely admits that he is perfectly capable of organising an alternative solution. A solution which in case he might have to rely on even if the AA does turn up, as although I don’t have Home Start myself, I’m fairly sure it isn’t a repair service.
“Mind boggles what some people must put up with for level of service!! You pay for something, you expect to recieve it!”
I’m sure he will ……. maybe when the weather has thawed out a little ? I agree with the comment that many people are probably quite happy to accept a lower level of service and do not expect miracles though.
“The AA dealt with 24,000 breakdowns yesterday, compared with the normal UK weekday figure of 10,500, and handled as many as 2,500 calls an hour. Calls to the RAC peaked at 3,000 an hour, with dead batteries the most common problem.”
http://www.guardian.co.uk/uk/2010/dec/07/cold-weather-snow-forecast-uk
So that’s well over twice the normal amount of call outs then. I guess that would be bad enough to deal with, if road conditions were normal and with the normal level of staff. And try to imagine what 3000 calls an hour must be like if the organisation isn’t geared up for it.