What a ferkin joke – due to nothing more than old age a large chunk of plaster came away from the lathes in MrsMM’s old place, now rented…
We put a claim in, as you would…
No, we said, no water leak or owt like that, just old age..
Back they come to say the required repair is not covered – you cannot account for old age – ‘a**e’ thinks us, but, hey ho, we know now, must review insurance specifics when next renewing…’ then, the twist of the knife – ‘oh, BTW, as the property is patently not well maintained the policy is cancelled…’ and we charge you 30% of the renewal premium (paid in full at the time) for the ‘cancellation’
Not well maintained my a**e – former home of the insured, now rented but very well looked after – recent updates to windows, flat roof sorted etc etc etc so. We get a letter to this effect from the only ‘independent’ source we can – the company that did the repairs for us…
Bit of too-ing a fro-ing by the agent and we get an offer of ‘just’ £44 ‘fees’ so long as we renew the renewal with them…
Sorry – rubbish rant – lack of really bad language, random capitals etc etc – will try harder next time – including making sure ‘a leak happened’…..
And breathe….