A rebate would be nice. What I get is a letter saying I owe them £2770. Turns out to be an error on their part but I have to write the letter to raise the issue etc and they tell me on the phone “this could take some time to rectify”. Brilliant.
Good luck with that kennedy. You will now enter the kafka-esque vortex of the most dysfunctional and utterly incompetent organisation on the planet. If they say it may take some time, you could be talking years. Expect to lose the will to live as you spend yet more hours of your life on hold, waiting to speak to a barely literate hairless baboon, who will put you on hold again so you can speak to another one, with one additional brain cell.
My advice: don’t bother. And don’t email either. Put everything in writing, and send it recorded delivery, so that you have a record of them receiving it, for when they inevitably tell you they have no record of it.
They are complete imbeciles. Treat them as such
Can you tell I know this from bitter experience? 😈