+1
They are a friggin nightmare to deal with and their service is rubbish.
We couldn’t wait to get rid of them. No router arrived in the first place and so I phoned, they sent one, it never arrived, I phoned, they sent one, it never arrived… This went on until I should have had 4 router things.
One did turn up. No internet connection. So slow it was quicker and more predictable to use dial up.
we sacked them off after 4 months. I tied to claim back my internet dial up calls because their service was so shocking.
They tole me to F off basically. also, their free calls weren’t free it appeared form our phone bill. We felt truly ripped off by them and we won’t to this day step foot in a carphone warehouse shop.
All they did was talk talk a lot.
DON’T DO IT>>>>
now with sky and they’ve been reliable and great.