Right. Bought a pair of Ugg Boots for my wife from eBay over Christmas. They were purchased on eBay from a company called MoneySave4U, who are a division of Vetabet Leisure Ltd (Company Reg No. 4127845).
Just like the 3 pairs she has already - bought from high street stores - they came with a receipt and all the paper work, booklets, care cards etc. that her previous ones came with.
So after only 2 shots, she noticed the stitching has begun to come away from the onside of the ankle seem - it's only a couple of centimetres at the moment, but she doesn't want it to spread.
So I contact AMG who are the UK distributors, and who also handle warranty claims, and this is what they said:
"Thanks for your mail.
As the boots were purchased on E-bay we cannot accept them back as a return.
AMG Footwear Ltd are the exclusive distributors of UGG Australia in the UK and Ireland.
After long discussions with the brands in house legal dept, we have been instructed not to assist in on-line auction counterfeit claims. This is because we do not sell genuine products on these sites direct to the consumer, instead we only work with authorised retailer partners.
Sorry That in this case we are unable to assist.
AMG Group Ltd."
Can they do this? The listing for the boots says all their goods are purchased from High Street retailers. I would have thought they would have to honour the warranty?