I know Superstar have had their fair share of berating on here for their service, but I’ve just had a really good experience with them, and thought I’d share.
I bought a set of their DH wheels off some guy, sold as in new condition – and they looked brand new when they arrived. But when I put the rear wheel on the bike and tightened the thru axle, the wheel became really draggy. Everything looked ok as far as I could see. I emailed the guys at Superstar half expecting them to say they wouldn’t or couldn’t help as I wasn’t the original owner. Couldn’t be further from the truth. They politely made it clear that it wouldn’t be covered under warranty, but spent quite a bit of time with me helping to diagnose the problem, including inspecting photos I sent them. They suggested that the axle end cap didn’t look like one off any of their products and suggested I replace it (only £14 for the entire 150x12mm axle assembly). Hey presto, it works perfectly.
It seems the previous owner must have either swapped it for something else or got his parts mixed up between bikes or something…
Overall, I’m quite impressed!
K