Write to the Chairman of the Royal Mail. I used to work there and this creates what is known as a “flag case” which has to be answered (or it did a few years back). Maintain that Royal Mail may be favouring your competitors and hence giving them unfair advantage.
I ended up dealing with a few of these myself. It’s worth it as a last straw because your account manager will do **** all about it given the size of your account in relation to his/hers performance target.
Posted 1 hour ago #
I did just that, and got the usual pathetic letter back saying we dont keep a record of letters etc, and we dont know where your magazine is , have some free stamps, , Mark has a copy of my letter to Royalfail mail, and there responce.
They just dont understand the hassle theyre causing a SME, (small- medium enterprise),just how hard is it to deliver correctly addresed magazines.
AGAIN ROYAL MAIL CUSTOMER SERVICES 08457 740 740,