Firstly, let me say that I am an idiot with anything pc related and don't understand the simplest thing about them.
With that out of the way, we bought a wireless printer a couple of years ago and had a mate set it all up - it worked fine. Not long after, the internet connection kept dropping and Virgin's helpline insisted it was our password(?!!). Once they changed it, the printer has never worked wirelessly since. Internet has continued to drop and I lost patience again with it today and rang Virgin who again had me change the password. Whatever.
When I (bravely) try to reconnect the printer to wifi, it finds our network, I put in the password on its display but every time it comes back telling me that it has failed to connect.
In very, very simple terms any ideas please or do I just give it up as an expensive failure?