Absolutely endless. Was assessed and entitled to loan, first installment paid then a couple of weeks ago 4 letters contradicting one another arrive. 2 say I'm entitled to a loan and 2 say I'm not. Several phone calls later and they decide that the reason is that my course is ineligible (this despite not rejecting my application 4 months ago and most of my coursemates getting a loan from them)
Called again this morning to see if they had realised its a cock up and had rectified the mistake. Weren't even interested in speaking to me
"you need to send in the appeals letter."
right and how long does that take to process?
"about 12 weeks"
but my next installment is due in january, how am i meant to pay the bills?
"im afraid its nothing to do with us."
can i speak to a manager please?
"id advise you that a manager can't help you"
nontheless can i speak to a manager please?
"id advise you that they wont be able to help"
this went on for 10 minutes with her before she hung up on me! absolutely bloody endless with them and Im staring down the barrel of a massive bank loan because they're so bloody incompetent. 🙁