So in February or March this year I inherited enough money from my Grandmother to pay off my outstanding student loan, which I did.
As of this morning I'd still not received any letter confirming that the loan is cleared (although I did get confirmation of receipt of payment) so today I decided to phone them up to confirm.
(After some security questions)
Me: Hi I've not had any confirmation that my loan has been cleared.
SLC: Oh! Do you want confirmation? We could send you a letter.
Me: Yes please a letter would be nice. Whilst you're there can you just check that I've not overpaid or underpaid? (I paid off the balance before they received the 2008-9 tax year payment information so there was a little uncertainty on the exact amount.)
SLC: You've overpaid by £45.
Me: Well can you give it back to me?
SLC: Erm! Yes I suppose we could send you a cheque it'll take 6 weeks.
Now maybe I'm being funny but what the **** are they thinking? No please Student Loans Company keep the £45 quid that I've overpaid. And why did I have to phone up to get confirmation and my overpayment back? Surely it's quite basic.
End of tax year information comes in, student has overpaid. Letter goes to student saying thank you for completion of payment and here's a cheque for the money we owe you...