I got what appeared to be a tubeless snake bite - a hole near the bead of one of my tyres, which was 2 rides old, and wouldn't seal. It's a tony hole, about 2mm across, and less than 0.5mm wide, but it wont seal.
After some examintation the Arch Ex rim I have had been painted a little badly, and there is a sharp defect - which has punctured the tyre. It's pretty obvious it's the culprit, it's opposite the hole, and is a sharp 1mm spike.
I photographed this, and the tyre and emailled Wiggle to let them decide what to do - as the rim I bought has cost me a £45 tyre, well a £22.50 per ride tyre....
The response wasd to send the rim back for warranty.
So, my problem is that the rim has destroyed a new tyre - the rim I've fixed now by using emery cloth to remove the defect. I've still got the photos, and the tyre. I was expecting at least an offer to sorting out a replacement tyre after inspection of the rim.
Am I wrong to expect that? I now will inspect every new rim I buy for defects, but just didn't see this, or expect it as it should have been caught by QA.
Pretty poor photo, but it's a tiny speck to the right of my thumb on the rim - it felt very sharp, and has been rubbing its way through my tyre.
I've patched the tyre with a patch and some superglue from the inside, and pulled some glue through from the other side with a pick. So hopefully it'll hold up <fingersCrossed>