Hi
Just discovered a crack in the frame of my carbon 29er stumpjumper. Anyone know the rules of making a claim with one of the Specialized concept stores. Bike is 18months old.
Thanks

Take it back to them with proof of purchase, they’ll send a photo to Specialized UK who will probably send the shop a new frame.

I got a replacement fsr xc frame at 5 and a half years.

As above but if they ask you if you’ve jumped on it say no!

Will I get the option to upgrade to say an s-works frame if I pay the difference?

Make sure you put the original seat post back in!

They are one of the better companies to deal with when it comes to warranties.

Mark, what did you get as a replacement?
I have just had my 5.5 year XC fsr replaced due to a crack as well.
I got a Camber frame plus a new fork.

Well impressed with their warranty.

It was over a year ago, I had a 2006 fsr xc (100 mm travel) and they gave me a 120mm fsr xc (2010) with brand new shock.

Thats why I have both an Enduro and Stumpy, the spesh haters will be along soon to spoil the party! 😀

*EDIT*

Someone called them the “Ford” of bikes on here the other day, have you EVER tried a warranty claim off Ford???

Specialized go to 5 years sometimes more if they feel like it. I lost out a 6 years on an Enduro. From others who have “won” I think they replace with current model (unless 1 is in stock) and allow you to upgrade for difference.

FWIW Concept stores are just normal shops with a fancy name

spesh are great with warrantee items. Best by a long way i think you’ll find. Thats why i only ride a spesh.

Well at least its not through Evans Cycles. They are terrible for Specialized warranty claims.

Evans sorted my cracked XC frame, and i had not even bought the bike from them.
Brilliant service from my local Evans in Nottingham.
New frame have direct mount front mech so they contacted specialized and got a new one for me at no cost to me.