My brothers just purchased a new cyclocross bike in size 52. He tried the bike in store on the cycle trainer and both members of staff with him said the size seemed a good fit.
My brother having a limited knowledge of road bikes relied on the staff members experience and purchased the bike. He has just realised that he has been sold the smallest size of the range available and should have purchased a size 56 at least.
He is 5'10, maybe slightly taller so should never have been sold a 52.
The store in question is very good and I have purchased bikes from them in the past, always very helpful and know what they're talking about.
What are peoples thoughts on this, quick / easy sale maybe or is that unfair?