After a bit of advise.
I sold some ebay carbon road wheels last week, and the chap has emailed me saying he isn't happy with them and wants a full refund.
First issue is that he says the back wheel is bucked. When I sold it the rim was fine, and I guess maybe had a slight wobble, but nothing that effected the performance. This may have happened in transit I guess.
The second and main issue is that he went for a ride today, and said the front rim has now melted!! Making the wheel unusable! I've asked for some photos, however from his explanation it sounds like there is a dip in the rim where it may have melted.
I'm concerned about this as i've had them for nearly two years now, ridden them in all conditions including long and warm descents and never had an issue. Yes the braking performance isn't as good as Alu rims, however that is common knowledge. There was certainly not issues at all when I sold them!
I obviously don't want to rip this chap off, and i've said i'll give him a full refund as it is the decent thing to do. However given that potentially the issue with the wheel is nothing to do with me i'm not sure where i stand.
If I was in his shoes I would be annoyed too. I have offered him a partial refund, but he was't interested.
Anyway, what you think guys?