The DVA here in N.I sent the wife her new license but failed to return her wedding cert and passport. When she rang to enquire about it they said “oh, we must never have got those”
So they send out new licenses now without the adequate paperwork and proof of identity?!
Anyway, They then admitted they must have had it and lost it and,”sorry about that”
No offer of reimbursement.
I wouldn’t let it lie, they had to have every conversation in writing, a deliberate attempt at putting you off the bother of claiming. But for almost £100 worth of replacement documents I wouldnt let it go.
Took several months and various attempts by them to wriggle out of it before they finally gave in and paid up. They even tried telling me I didn’t respond to the letter sent by royal mail in their investigation as to the documents whereabouts. A letter that never was sent I may add. They said it wasn’t their policy to send items back with any proof of posting…
****ts