Shirley if it was a canyon only fault RF would exclusively supply canyon with replacements? Why would they supply silverfish if that was the case?
[rant] Personally, I think it's a bit piss poor all round, RF say there isn't an issue but have manufactured replacement faceplates, silverfish say there isn't an issue but stock and supply replacement faceplates and crc say there isn't an issue but are willing to issue refunds for no apparent reason.
But riders have had (pretty serious reading bike radar) accidents/near misses due to the fact that the faceplates have failed.
If something has the potential to fail due to a manufacturing fault, it can and will and to ignore that when it is something as critical as a stem is a bit naive to say the least. [/rant]
For the record I could do without the hassle of calls and emails to get a shiney new faceplate, I'm more concerned with maintaining my dashing youthful looks tbh.
Who did you speak to bluearsedfly? I'd like to call SF.
A bloke in warranty, just selected their department from the options on their phone number/automated answering machine thingy.