To the OP, you’ve never dealt with Tiscali/Pipex then.
They make BT look like a beacon of competence.
Fkwits changed my mil’s telephone number when she moved house despite reassurances that she’d keep her old one.
Put markers on the line in the name of Tiscali instead of Pipex and then “couldn’t” get them removed.
Billed her for the privilege of having “changed” her phone number.
Billed her for the non existant broadband for 4 months.
Charged her £25 each for two letters re her outstanding bill which was supposed to have been credited and cleared after long and lengthy LOUD phonecalls by myself to their customer (un)helpline and two letters stating that the account would be cleared and the tags removed within 10 days back in November and again in December.
They’ve just this week gone after six months in total.
Fkrs even sent her account to a credit collection agency. Cue even LOUDER phonecalls and we still haven’t had any letter of apology confirming the closure of the account.
My sky routers been very impressive TBH (Netgear DG934)