Intresting to see this thread develop. FWIW I shouldn’t have stooped to the level of others who were throwing childish insults at me and for that I apologise and was a bit pushed for time yesterday to give a more costructive responce before the ban
I have been frank from the outset that shouting at staff is not big or clever and I think polarisandy has the most grounded opinions here from the medical profession. What the ‘NHS’ did, and I use the phrase all encompassing as at that point I had no idea that it was the managements fault, as the medical staff have so kindly pointed out, had, in my view, neglected my 2 children by failing to provide any level of basic care. I think food and clean nappies are pretty basic things if you are being left in a corridor. I don’t think the illness that they have are relevant to this project, but thanks for your input and concern FWIW she fine for now and being booked in for surgery at a different hospital.
To give a bit more context, I didn’t steam in shouting at all and sundry, the shouting in question arose after a heated argument with a registrar and consultant, who also raised her voice to dismiss my views that I could have provided a better basic level of care and observation of my own children from the relative safety and comfort of our own home, as for weather that’s abuse I guess its subjective, I’ve been shouted at as a child, a customer representative and an employee and I’ve never felt that shouting alone was abuse. Perhaps not the most constructive way to deal with a situation, but not abuse none the less.
As for my communication skills AndyP, perhaps they are lacking, but to mirror that, as polarisandy points out and others admit to, the staff are not equipped to deal with these kind of situations and switch off. Don’t get me wrong, this is not a personal grievance with any individual more another symptom of an overall failing.
Some of the view the medical staff who have posted reply’s have reinforced my view that as a whole the NHS can seriously fail patients and because they feel like there’s nothing they can do about it that attitude rubs off directly on patients DrNickRiviera sums it up perfectly I guess: “While i empathise with your situation, what do you expect the doctors to do.” What I expect is for you to communicate to who ever necessary that there are patients in need of basic levels of care. As a patient I do not know who to raise my issues with other than those on the ground, OK, I now know its useless to complaint to Drs and Nurses about the care they are giving you. In most other organisations it would be considered acceptable and probably normal to complain directly to those providing a service?
I won’t be persuing a formal complaint, I haven’t the time or inclination to get caught up in the system again and have no desire to take money from an under funded organisation, the reason for posting this was to see what the opinions and views of the staff and to a lesser extent the general (mountain biking) public actually were rather than jump through hoops to get a simple apology.
Its been interesting, thanks to all the good people in the NHS, my mother and sister included, as I’ve said here before we’ve had a lot of medical care for the twins in the first 3 months of their lives and all of it bar this incident, whilst often upsetting for me, has been first rate.