To cut a long story short, I've bought something recently from a private seller that turns out to be counterfeit. Stupidly I bought this on the assumption that I would receive papers in the post. I was given a receipt, the advert listed it as a genuine item and I have text correspondance saying they were going to give me a refund etc. The guy's mum (he's in his forties) has got involved and now says point blank I'm not getting the cash back. I bought this from the guy's house and I've so far resisted the urge to go round and break his arms and legs due to the fact I like seeing my girls grow up.
Looking at the Citizens Advice, it appears I have a case for taking them to small claims court (after giving them 14 days official notice) but what are the costs involved etc and ultimately, is it worth it ??