Another vote here for customer service totally lacking. Ordered some wheels that were apparently in stock, for them not to be in stock. If you go to the effort of having some stock indicator on your site you’d better be using it. I only took the chance on them as they were one of few dealers I could find with the item.
Being in a bit of a hurry asked to cancel via email to receive no reply and quite a few unanswered phone calls.
Figured I’d wait for them in the end, but got a refund several weeks later without ever having received any contact from them! Happy ending, but it would have been nice to have been able to order elsewhere in the meantime.
Bought something entirely different from local shop in the end. Nice lads. Happy to give them my money.