Evening people of STW,

Had an XT clutch mech for 13 months now and the clutch has stopped working. I’ve taken the cover off to have a mooch and can see that part of the mechanism has snapped.

I bought it from chain reaction last June. Do I approach them for a warranty claim or go direct to shimano?

If shimano, can anyone point me in the right direction to get the ball rolling.

Cheers

Best of luck with that…

I’d imagine it would fall under their 2 year warranty? Why wouldn’t it?

2yr warranty, return to CRC.

Cheers Andy, I’ll give them a shout

Had exactly the same issue with a Zee mech a few weeks back. I emailed CRC a photo and they sent me out a new one FOC saying they didn’t even want the old one back!