On behalf of myself and the rst of Team Steaming Ahead.
Just come back from Mountain Mayhem, I have to tell you all about the fantastic support that Shimano gave me.
My bearings came loose and the kind guys at Shimano said they would look at it, once apart the free hub simply fell off the hub. They bent over backwards found a spare and fitted on my bike. They did this totally free, a big thank you to all at Shimano and especially Peter.
Their service was prompt proffesional, thanks to the 'Big S'