I wonder if people could tell me if I am being reasonable?
I purchased some brakes from (XT) they are in awesome condition but the lever just pulls to the bars. I bleed them this did not do a thing. A quick search has pointed to it being a well known problem.
So I returned to rose. Brakes have returned today not fixed or replaced with a service note saying shimano returned as 'shimano oil was not used' That's all nothing else
So I did use shimano oil and even so what if I had used another brand of mineral oil.
Anyone come up against this before? I bought them in April. Am I being reasonable to expect them to honour the warranty?