Got a message on bikeradar the other day from Windsor and Maidenhead Trading Standards – I posted on a big thread over there about how shit SBR are, and now they are being investigated and want more info from people who have been messed about 🙂
Here was the main bit of my response:
I ordered 2 products on the 28th February which were described as being in stock, but I didn’t receive a confirmation email. I emailed them on the 3rd of March to check what was going on as their online account tracking showed the order as ‘awaiting invoice’. They told me I would have the products by the end of the week.
One of the items arrived the week after, simply wrapped in a carrier bag which I do not consider adequate packaging – it was slightly cosmetically damaged but seemed to be functionally ok.
I emailed them on the 13th March as the other item still hadn’t arrived –they replied to say the tyres would now be with them on the 20th March
Still sign of the tyres – I emailed them again on the 30th of March and they replied to tell me the tyres would now not be available until the second week in April. They had made no attempt to let me know of any of the delays until I chased it up.
So I asked for an immediate refund, which they said they would do.
I contacted them again on the 7th April as I still hadn’t received the refund, which they told me had been ‘passed on to their refunds department’.
I contacted them again on the 21st of April as I still hadn’t received the refund – threatening to get in touch with trading standards if I didn’t receive it soon.
A few days later someone from SBR rang up, I had to give my card details again, and they finally processed the refund, nearly 2 months after ordering goods that were supposedly in stock.
I know my tale isn't that bad, but the combined tally of mine and various other people's issues with them will hopefully get them into some shit. 😛