Less of a rant, more of a story, but it may yet develop.
my 8 month old satnav, from dixons, died.
so i ring dixons, and they helpful lady (no really, she was very helpful) said, i will contact navman, they will send you a freepost box, and then you can return it for repairs.
Woo!
a month later, and a handful of chase up phonecalls later, i, slightly frustratedly (having spent a fair while on the phone to “john” in indialand) the box EVENTUALLY turns up.
off it goes, at long last.
a further month on, i decide to chase it up, they said they would email me to arrange returns, and they havent,
apparently they have emailed me, but it never got through, i check the email address they have for me, yep its fine, so they can resend an email i guess.
another 2 weeks, another phone call, no email yet guys, could you have a look for me.
“ah, we have a quote for a repair here, ill forward it on to you”
ANOTHER 2 weeks later, the email replies. praps the hamster powering thier server was on holiday.
now, its under warrenty still, just, it runs out next month, navman have the satnav, and the quote i have recieved, 3 months later states
“switch damaged by excessive force”
correct me if im wrong, its a switch, you press it until it turns off, if it doesnt turn off, you press a bit harder (within reason), like brakes, you brake until you stop
in 8 months of occasional use, i reckon ive pressed this switch less than a hundred times.
WELL
the satnav is worth £108 to me, i could probably get it for 80 quid now.
to repair it….. £76
BUT it gets better
to send it BACK, UNREPAIRED, BROKEN, STILL NOT ALIVE AND WELL…. £35!!!!
henny hoo, ive phoned Dixons
the next call will comprise “look you fuckmooks, im not paying to get it back, either get it sent back, repaired, or send me a replacement, as stated in your returns policy.
preferably a bloody tom tom.”
grrr
in all honesty, i havent missed it at all, so if they tell me to rod off
ill get an up to date map and chalk it down to experience/navmanbeingtwunts
that is all, if youve made it this far, well done and thanks for listening.
X