Both...if it's easy for me then it's easy for the client and the client's happy.
Cheers mcobie, but I'm talking about dealing with them after the deal has been done, i.e calling them up to sort out a payment they've ballsed up, making an overpayment, or asking for a payment break due to change in circumstance etc.
Ah, my apologies, I didn't understand the query.
Having placed quite a few clients with them, a number of whome have gone on to over-pay etc. none have come back with any negative feedback. I don't know what they are like if you wanted to take a payment holiday though. To be honest, IMO if things where to go wrong, this is probably where it would be.
Unfortunately, once the deal is completed many lenders will not communicate with the broker so we don't tend to get involved with overpayments, payment holidays, payment issues etc..