Viewing 12 posts - 1 through 12 (of 12 total)
  • rubbish hotel content – should i do anything about this?
  • doris5000
    Full Member

    (see also: why are British hotels so rubbish and expensive, page 94)

    Saturday, village hotel, Wiltshire. Proprietor slightly odd, rants about the council, but seems nice enough. Showing us to our room, he gives a weirdly detailed explanation of how to use the key to open the door, which we largely ignore.

    Coming back to the room later, the lock was a bit of a fiddle but we got in fine.

    Next morning we’re locked in. Can’t open it at all. We call reception and the lady who let us out explains politely that we must not have followed the key instructions correctly. “But we were locked in! That’s dangerous!” “Well, we do tell people to turn the key this way then that when they check in…”

    Well, if we’d realised we might die in a fire then we’d probably have paid a bit more attention!

    I tried the lock again. Sure enough: turn it one way and it opens. Turn it the other and it also opens – but then locks itself closed from the inside.

    We checked out and got on our way.

    Should I follow it up though? Seems pretty dodgy… :/

    should probably at least send them a letter. Don’t know if they’d do much about it. But still.

    thestabiliser
    Free Member

    Book the MiL a weekend away on bonfire night?

    perchypanther
    Free Member

    Scathing review on TripAdvisor?

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    atlaz
    Free Member

    So you ignored his advice and want to complain? Not sure that’s his fault but the odd key system is, well, odd obviously.

    Village hotels, pub B&Bs etc are usually a coin toss in terms of quality. Let it go.

    globalti
    Free Member

    Is that your only complaint?

    thestabiliser
    Free Member

    Serious answer, they have a known fire hazard and for the price of a lock and fitting have done F all about it. Ask to see if it’s identified on his fire risk assessment and whether he’d be comfortable with the fire service reviewing it in light of the fault with the door.

    ads678
    Full Member

    Just dangerous IMO, I’d report it to someone, not sure who though. Or just flag it up on trip advisor/booking.com if you booked through them.

    matt_outandabout
    Full Member

    Did you not say something at the time?

    doris5000
    Full Member

    Village hotels, pub B&Bs etc are usually a coin toss in terms of quality. Let it go.

    it’s not that I’m affronted by the inconvenience, I’m concerned that someone could die!

    Maybe i’m just a worrier, it’s obviously pretty unlikely and it was only a first floor room. But but but….

    v666ern
    Free Member

    village hotel, Wiltshire

    Let me stop you right there…you were in swindon werent you!

    (edit) but yes…like you mentioned would you feel ok if there was a fire later on and you’d said nothing. Just because they feel its ok to create a firetrap i dont think the local fire officor would, maybe thats why the LL has beef with the local council 😐

    stumpy01
    Full Member

    Depends if it was a simple process that you were too hamfisted to follow 😆 or a genuinely stupid method of getting a rickety old lock to open….

    If the latter, I would probably take it further, although don’t know how. Perhaps ring them up explaining your concern & see how they react.
    They must have fire risk assessments and stuff as part of their requirements….?

    It would concern me that I’d feel very guilty if I was to do nothing and then hear a story about a hotel fire where people had died after becoming trapped by a stupid lock mechanism, that the owner reckoned was simple to use….

    jekkyl
    Full Member

    depends…. was his wife fit?

    have you seent he film ‘1408’ ?
    http://gb.imdb.com/title/tt0450385/?ref_=nm_flmg_act_61

Viewing 12 posts - 1 through 12 (of 12 total)

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