Hi there
Normally this fault is caused by the thumb lever (lever 3 as we generally term it) snagging on the lever hood, or lever 2 (the one behind the brake lever) snagging on the lever hood – in the first case, the spring that returns lever 3 to the “normal” position isn’t strong enough to overcome the hood catching the lever, in the second case, as the two levers are responsible for driving a central spindle (which carries the shift ratchet) in opposite directions, if lever 2 doesn’t release off the shift drive ring, sometimes the system will free up by “wiggling” lever 3 up and down but this can also break things – so we don’t advise it.
Some pattern shifter rubbers are notorious for causing the jamming problem – as the fit isn’t quite “right” and some are a bit slack & sloppy on the lever body.
Older Campag hoods can become slack if the levers are lubed with spray lube – not required, don’t do it, can make a lever problem worse in some versions, regardless of damage to hood!
@Ollie51, it’s often times not that simple – in cases of doubt, especially on new levers, or levers up to 3 years old, best to send the lever to one of the four UK SCs – otherwise warranty may be void. In older levers we can usually return them to “as new” function, which can and usually is a case of more than just the index springs.
@faustus, the lever just needs to be in top gear, as per the fitting instructions available online & sent with the levers …
HTH
Graeme
Campagnolo Main Service Centre UK