@HobNob – your issues seem to be problems from the factory rather than failures in use, there have been plenty of Reverb delivered with issues. Your warranty is with the shop you bought it from (in my case Wiggle) not the distributor. I’m not a massive KS fanboi but yours is the only problems I’ve seen posted about the Lev and they seem QC issues rather than a fundamental flaw with the product (like the Kronolog has).
This is true – it would appear from my (albeit limited) experience there is a serious lack of QC at KS. Having had a bit of a look around there does seem to be a few issues with the Lev, so mine is not a unique situation.
Yes, there have been a number of Reverb failures, but considering the numbers of them out there, there will always be proportionately more, it’s by far the biggest selling dropper post out there.
The failure itself isn’t the issue for me, it’s the process surrounding it & resulting support. As I mentioned previously my experience of Fishers resolving my issue with a reverb was faultless. Yes my warranty is with the shop I purchased it from, but like most, this is an item that would either be sent off to be repaired or replaced accordingly. It’s a process that takes time. In my experience, a lot longer in this instance, with a few more hurdles.