Just had a recent experience with Endura repairs. Had a Venturi II go in. It took. 6 weeks !
Before you fall off your chair, they have recently relocated manufacturing and that is always going to be a painful experience. I had a small sense of humour failure but excellent comms with Ann in warranty /repair finally got my jacket back with a very neat repair.
In fairness to them, they did not charge me for the repair and even sent a couple of bits and bobs by way of apology. Even had a personal response Jim McFarlane the MD apologizing for delay.
They are a great company and tried their best for me during a crappy time. I’ve been part of a factory relocation and its no fun.
My experience would not have been as bad if we hadn’t had such crappy weather during our supposed spring.
Their typical turn around is expected to be 2 weeks. Allow for 3 and you’ll be a happy bunny. If you have any issues speak with them, they’re reasonable people trying their best.
Contact : ann@endura.co.uk she will give you a repair ref number and ask you to send it off to the relevant address.
Cheers,
Pym
