I've just had a really bad experience with the staff at Evans in Bristol.
In Jan 2013 I bought some Suplest MTB shoes for £125, the top of the line carbon soled ones.
After merely 10 rides the material under the insole has literally fallen apart, it seems to be made of cardboard! It did this on a wet ride across Exmoor.
So, I visisted Evans and first of all I had to get the assistant manager involved to get my voice heard, and his attitude was 'normal wear and tear'. He also insinuated I was lying! The shoes have barely been worn for heavens sakes! Reluctantly he agreed to let the 'Warranty department' look at the shoes but it did not seem very hopeful. I used to race at Elite level, I've got shoes that are 13 years old and still perform perfectly. It's totally obvious the goods are not fit for purpose!
I'm still waiting on a call back from Evans. If they don't see a problem then as I paid for the shoes on masterCard then there is recourse that way I suppose.
Any one else had similar problems with Evans or any other bike shops?
Here's a link to the rubbish shoes and you can see my negative review (1 star)
Bad goods at Evans