To cut a long story short, I'm trying to determine if a simple wiring fault is causing the following (since Sunday pm), because I don't fancy paying a wad of money to BT (£200!) or a sparky for something that takes 5 mins to fix:
- Broadband (ZEN) doesn't work whatsoever
- Incoming calls are fine
- Outgoing calls are only possible if unless I connect a phone directly into the master/test socket, i.e. if I plug a phone into an extension it won't dial out
Both BT and Zen say it's an internal fault beyond the BT NTE5 socket, i.e. something wrong from the extension box onwards ... so I thought I'd have a look myself.
After removing the outer NTE5 faceplate and the internal test/master socket, I'm left with the following wiring on the other side:
Blue/White - doesn't connect to anything
White/Blue - doesn't connect to anything
Orange/White - connected to A
White/Orange - naked end which makes me think it was connected to either B (which was slightly unscrewed as if to hint a wire had come loose) or E
NOTE: E is totally screwed down and nothing connects to it
The weird (and frustrating) thing is that I can't find any relevant pics/diagrams on the web ... and seeing as I work from home I need to get it fixed.
I've taken a slight gamble and attached White/Orange to B, and this has enabled me to make a couple of normal outgoing calls, albeit strangely the receiving phone (my mobile) didn't ring?!?! And now I'm thinking of attaching a different colour to B ... is that safe?
Does anyone have any pointers? Any ideas most appreciated.