To cut a long story short, I’m trying to determine if a simple wiring fault is causing the following (since Sunday pm), because I don’t fancy paying a wad of money to BT (£200!) or a sparky for something that takes 5 mins to fix:
– Broadband (ZEN) doesn’t work whatsoever
– Incoming calls are fine
– Outgoing calls are only possible if unless I connect a phone directly into the master/test socket, i.e. if I plug a phone into an extension it won’t dial out
Both BT and Zen say it’s an internal fault beyond the BT NTE5 socket, i.e. something wrong from the extension box onwards … so I thought I’d have a look myself.
After removing the outer NTE5 faceplate and the internal test/master socket, I’m left with the following wiring on the other side:
Blue/White – doesn’t connect to anything
White/Blue – doesn’t connect to anything
Orange/White – connected to A
White/Orange – naked end which makes me think it was connected to either B (which was slightly unscrewed as if to hint a wire had come loose) or E
NOTE: E is totally screwed down and nothing connects to it
The weird (and frustrating) thing is that I can’t find any relevant pics/diagrams on the web … and seeing as I work from home I need to get it fixed.
I’ve taken a slight gamble and attached White/Orange to B, and this has enabled me to make a couple of normal outgoing calls, albeit strangely the receiving phone (my mobile) didn’t ring?!?! And now I’m thinking of attaching a different colour to B … is that safe?
Does anyone have any pointers? Any ideas most appreciated.
Cheers
SM