Less than useful interaction with Extra Uk while trying to source a spare part today.
“Are you guys the Novatec hub distributor?”
“Yes”
“I need a QR hub adapter for a D811 front hub, I have the 15mm version on my wheels and I want the QR one so I can swap between bikes”
“we don’t have those in stock”
“Can you let me know where in the UK stocks Novatec?”
“No one, just us”
“Ok, have you a part number I’ll contact Novatec international”
“No we don’t have the part number as we dont have them in stock. Any QR skewer will do though”
“It’s not the skewer, its the end caps, the adapters”
“Ahh, we dont have those either”
“Can you order them in”
“We don’t stock those”
“Have you any contact details for anywhere I can get these end caps? Any contact for Novatec at all?”
“No. Go back to where you bought the wheels from, see if they can help.”
I hung up, no point wasting any more time. Utterly useless and unhelpful. How do they distribute anything with customer service like that!
Anyway, has anyone any end caps they don’t need? It is for the D811 front hub, I’d heard superstar hubs were the same, but their adapters don’t fit, so I may machine down some Hope versions to fit.
Oh, or does anyone know where I might be able to buy Novatec spare parts?
Thanks.