When I went home at lunchtime I opened the post and found one letter, apparently from Severn Trent Water and addressed to THE OCCUPIER, asking that I phone this number to "ensure credits to your account are correct". This was a little odd as the last payment was in September last year, there was a Coventry address but a Derby phone number and an obviously cut-n-pasted signature!
I phoned the main ST Water number and went through to billing to check if this was real or a scam. Turns out it is real and because they don't have my details they don't know where to allocate the payments. Now we have been at this address for 3 years and ST Water were rung on our first day there to let them know that we had moved in and who we were. The guy on the phone took my details and said he would set up my details on the account.
Sorted, or so I thought.
Now for the killer blow.
"Mr Baker, we will now invoice you for all the water bills since 2006 and all you have to do is send proof of payment for all the bills and we will credit your account from the 'THE OCCUPIER' account."
So I am being asked to sort through 3 years of paperwork to find 6 payments so I can avoid paying AGAIN for my water! I have found the 2008 ones as I paid via on-line banking but the other 4? Who knows....guess I know how I am wasting my day off tomrrow sifting bank statements, cheque book stubs and utility bills.