Direct debit? Should take moments for your bank to refund you the money- this is faster than having the RAC do it
(quite a few companies don’t do it as there’s a duplication risk with manual refunds- you can send money back, then get hit with a direct debit indemnity claim too, and then you’ve got a court case on your hands.)
PS I switched to AA and am happier- RAC spanners were always good for me but their control centres were terrible. Comparison:
RAC:
“My motorbike’s been on fire, I need a recovery”
“We’ll send you a mechanic”
“No, I need a recovery, the bike’s been on fire, it’s unrepairable at the roadside”
2 hours later, a van arrives, patrolman gets out and takes one look and says “You need a recovery. I can’t tow a bike”. Cue 2 hour wait for another patrol.
AA:
“Hi, I need a recovery, my turbocharger’s fallen to bits”
“Oh OK, where would you like the vehicle taken”
Man arrives, has me on two 2 minutes later, no messing about