In brief……
I bought an item, it stopped working, I sent it back to the online retailer.
They agreed it was faulty, and offered to replace.
Then they followed up saying it was out of stock, did i want vouchers?
I said no thanks, I’ll wait.
They then said, oopps, no, its not on back order, we wont be getting anymore of that item in, here’s your vouchers.
The replacement item (new model) is 15 pounds more than the vouchers (and the price i paid for the item)
So should i be asking for enough vouchers to replace the faulty item? or are they right in refunding the price i actually paid?