OK more info …………
I paid the deposit in the belief that the work would be done on 16/10 – if they do not then carry out the work but refuse to refund the deposit surely this can be taken as an ‘unfair contract’?
I would’ve immediately got on said horse once I was advised they couldn’t do the date agreed but they advised me that they thought they could get the part and fit before we go on holiday (the holiday date was a cut off point that was discussed at the point of the original booking).
After being told that they ‘thought’ they could get it, I advised that I’d like to book in for the afternoon of 24th. They then replied (on 16/10) to state that they would get in touch to confirm that they had the part and that they are ‘good to go’ but it was not possible on the 24th and they would reserve a slot on the 25th (Saturday, a date I did not ask for or agree to).
I had no further confirmation that they were ‘good to go’ and so on Monday (20/10, having given them the friday and the weekend to get back to me to confirm) I contacted them to state that I was going elsewhere.
Does this make any difference?
To be honest I’ve already got my jodhpurs on and am just putting spurs on the riding boots so a call is imminent, just want the internet to tell me to do it 🙂