short story i bought 4 eshop cards last thursday totalling £90.00 3x £25 and 1x £15.00 that had faulty codes.
sent an email to nintendo customer support and went back to sainsbury’s where i bought them from.
sainsbury’s were great tbh as they saw the problem instantly about faulty codes on the cards but alas they couldn’t refund me (as it was a mistake with nintendo not them). they did contact nintendo and took pictures of both the cards and receipts as proof (i don’t have a camera myself).
well nintendo needed me to send the info as they deal direct with customer so i got sainsbury’s to email me all their pics they took and sent nintendo the pics along with all info they requested. that was friday 27th
i got a reply back from nintendo asking which account would i like the refund er refunded into and told them. that was friday 27th
since then nothing.
i have contacted them via email numerous times both saturday and today,but they are ignoring my emails.
i have said to them that i will be happy to take the matter to the citizen’s advice to get my refund as i still have the faulty cards and receipts but have heard nothing back from them at all.
anything else i can do as £90.00 may be loose change to them but it certainly isn’t to me.
thanks in advance
nintendo are not slow to react when they feel aggrieved by copyright infringement e.t.c but when it comes to giving refunds the customer can go **** themselves as far as nintendo is concerned 🙁