Booked a package holiday for July back in March through well known holiday company's website.
2 adults and a 15 year old - automatically given a family room.
Holiday company rings today to inform us that the hotel will not honour the booking - the child must be under 15 for a family room.
We can have 2 separate rooms with no guarantee they'll be together or choose other accomodation. I ask for a full refund instead which they give me. Apparently the hotel wouldn't budge on policy.
Now I have a very disappointed family and the hassle of finding another holiday.
So. How pissed off should I be? This was to be our first holiday abroad as we usually stay in u.k. Is this part and parcel of the package holiday experience?
Is it worth taking it further and if so whats the best way of complaining? Twitter, facebook, letter to company? Or just put it down to experience and vow never to use the company again. They wouldn't even offer me a discount against another of their holidays.